Friends & Partnerships
Friends & Partnerships
The views, experiences and ideas of our service users are very important to how we do things at Compass Wellbeing. We have established a service user forum that has been involved in the planning and development of our services, covering participation in the development of policies, procedures, modelling care pathways, and reviewing our website. Service users have also been involved in staff recruitment panels. A training package and plan for the group have been developed. This group call themselves ‘Friends of Compass Wellbeing’.
Being part of the Friends of Compass Wellbeing is going to help me put in practice what I’ve learnt in going through the IAPT service. For me there is a social element to this, so the more people know more from our perspective the more people will learn that there is light at the end of the tunnel. Friends of Compass Wellbeing can help achieve this. The difference before I started with Compass Wellbeing was that I was not going out as much, felt I’ve lost my independence and control of my life, by coming to Compass Wellbeing and using CBT I have gained back control of my life and now part of the friends of Compass Wellbeing. ”
- Paula Smith, Friends of Compass Wellbeing
I’m a single mum with three daughters, used to ride a bike, climb walls, outgoing and enjoyed my life! But then my life changed, I now have fibromyalgia along with other symptoms and it’s been 5 years and a long hard road. I ultimately wanted to give up and just wanted to shut down! I then met someone at Compass Wellbeing, I had my doubt at first thinking I’ve had counselling before on many occasions. But when I met Pauline for the first time she made me feel comfortable, and she opened a door that was never opened. I felt I could tell her everything and be honest with her, and when I go home after each session I would think about it and eventually everything she said made sense. I managed to accept everything, and picked myself up and I started making jewellery and got involved into modelling for people with disability. I am blessed to have met Pauline, she’s given me so much more than anybody could have ever given me. I have a new life, a new adventure ... Compass has helped me get my life back.”
- Norma Christian, Friends of Compass Wellbeing
We recognise that partnership working is essential to the delivery of quality and that paying attention to sustaining good relationships with our partners is key, as is listening to and learning from their feedback.
We have developed these strong relationships with our partners and stakeholders over many years. We have been an active member of Tower Hamlets Together, working closely with our colleagues from the London Borough of Tower Hamlets including Public Health and Children’s Centres, CAMHS, Barts Health, the GP Care Group and Tower Hamlets CCG. We have particularly strong relationships with GPs and Primary Care and have worked alongside them for many years, with our staff becoming integral members of the primary care team.
We also work closely with our colleagues from Tower Hamlets CCG, Barts Health NHS Trust, GP Practices, East London Foundation Trust, LBTH, Schools and Social Services and we continuously work to refine our referral pathways so that service users experience smooth transitions to other services.
Compass Wellbeing have an excellent understanding and commitment to the FNP programme and recognise the importance of supporting the Family Nurses. This enables the team to have a strong quality improvement focus and deliver to high standards, with strong outcomes being achieved.”
- Pip O’Byrne, Improvement and Development Lead, Family Nurse Partnership National Unit
In my experience, Compass achieves a sensitive and bespoke service that is accessible in the community, often working with and supporting families who have multiple social, psychological and physical problems. They have also been proactive in the drive to provide innovative and integrated models of care in Tower Hamlets.”<
- Dr Neil Douglas, GP Clinical Lead Child Health
The message to Compass Wellbeing is very clear to me, you are amazing innovators leading the way and absolutely doing the right thing. You just have to pick up the newspapers every day or hear what Prince Harry is saying about mental health to realise that actually you are heading in the right direction and more importantly leading people and making a real difference to their lives.”<
- Sir Sam Everington OBE, Chair, NHS Tower Hamlets CCG